Yes. I can help set up new computers, phones, tablets, printers, routers, and other devices so everything works together properly. This includes installing essential software, connecting to Wi-Fi, transferring files from your old device, and making sure your email and accounts are configured correctly.

Slow devices are one of the most common issues I help with. I can diagnose what's causing the slowdown — whether it's too many background programs, storage issues, outdated software, or malware — and optimize your device so it runs much more smoothly.

If your device won’t start or is crashing frequently, I can help diagnose whether the issue is related to hardware, software, or corrupted files. In many cases devices can be repaired without losing your data.

This is a very common concern. I can help set up automatic backup systems so your important files are safely stored and recoverable if your device is lost, damaged, or fails.

Sometimes lost files can be recovered depending on what happened. I can evaluate the situation and attempt recovery. I can also help set up reliable backups so the same situation doesn’t happen again.

I can set up secure cloud storage so your files automatically sync between your computer, phone, and tablet. This allows you to access your documents from anywhere while keeping them backed up.

Password problems are extremely common. I can help recover accounts where possible and set up a secure password manager so you don’t have to remember dozens of passwords again.

Unexpected pop-ups or warnings can sometimes indicate malware or scams. I can safely remove malicious software, check your device for security issues, and help protect you from future threats.

Printer issues can come from drivers, network problems, or configuration errors. I can troubleshoot and reconnect your printer so it works reliably again.

Internet connection problems can have several causes including router configuration, device settings, or signal issues. I can diagnose the problem and restore your connection.

Weak Wi-Fi signals are common in larger homes or homes with thick walls. I can improve your network coverage using proper router placement, mesh Wi-Fi systems, or additional access points.

Yes. I can properly configure your router, secure your network, connect your devices, and make sure everything works reliably with your new internet service.

Smart TVs, cameras, thermostats, speakers, and other smart devices can sometimes be tricky to configure. I can help set them up and make sure they work together smoothly.

If a specific application is crashing or not working properly, I can troubleshoot the issue, repair the installation, update software, or identify conflicts causing the problem.

I can configure syncing services so your email, contacts, documents, and applications stay consistent across your computer, phone, and tablet.

Keeping your operating system updated is important for security and performance. I can help safely update your system and make sure everything continues working afterward.

Yes. I provide on-site technical support for residents and businesses in the Crestline and Lake Arrowhead area. Remote support may also be available depending on the issue.

Pricing depends on the type of service needed. Some issues can be resolved quickly, while others require more in-depth troubleshooting or setup. Before beginning work, I provide a clear explanation of the expected scope so there are no surprises.

For ongoing support needs, Cooper IT Consulting also offers monthly service plans for businesses that provide predictable support and maintenance.

Yes. I support both Windows and macOS devices, along with common software used on each platform. I also assist with phones, tablets, printers, Wi-Fi networks, and many smart home devices.

Response time depends on scheduling and the nature of the issue, but most support requests are answered within one business day. Urgent issues may be addressed sooner when availability allows.

Support is typically provided on-site in the Crestline and Lake Arrowhead area, with remote assistance available for certain types of problems.

Both options are available. Some issues can be solved quickly through secure remote support, while others require an in-person visit. If a remote solution is possible, it can often save time and reduce service costs.